FAQ

You can pay online with your personal or company card, in full safety conditions. Cards accepted for payment are those issued under the logos VISA (Classic and Electron) and MASTERCARD (including Maestro, if they have code CVV2/CVC2). No additional commission is charged for transactions. Card data processing is done exclusively on PlatiOnline servers. The safety of your information is guaranteed by the fact that PlatiOnline does not store the confidential data of your card, but sends them encrypted over a secure connection to the processing bank. In this way, your information is safe. Regardless of the currency you have in your account, transactions are made in Euro, at the rate of exchange of your bank.

For card payment, the transaction will appear on the account statement with the name: sezencaiali

For the delivery of orders, our website uses the services of fast courier companies. To estimate the average duration and delivery costs depending on the delivery area, you can analyze the table below:

As stated in the product description, the product will be delivered within 4 weeks from the date of the order placement, exclusive of shipping time.

Yes, you can cancel an order but not later than 24 hours from the moment of placing the order. You have 3 options available:

1. You can access your profile, go to “ORDERS” section and if you are still in the 24 hours interval you will have visible the “CANCEL” button. After pressing this button the order status will change to “Cancelled” and your payment will be canceled as well.
2. You can call us on the phone number available on Contact page or Footer section to request us to cancel your order.
3. You can send us an email using the contact form or email available on Contact page or Footer section to request us to cancel your order.

Please keep in mind that after canceling a card transaction, the issuing bank will unlock the amount blocked in your account within 1-30 days, depending on its policy.